What
is your turnaround time?
We usually get our laptops repaired within 1-5 business
days, but can take longer depending if we have part in stock.
Who
pays shipping?
The customer pays for all shipping, the prices listed on this
site is for mail in only. These are special pricing for all
businesses and individuals. We welcome all computer repair
shops. Every package we send out has $300 of insurance on
it. If you need additional insurance please let us know. We
will not be held liable for any shipping issues. Please
do not send more than one laptop in each box. Cost
for shipping each laptop back is $25 which includes shipping
and insurance.
Why
would i want to do this when i can go to a local computer
repair shop?
Because we are about 3 times faster at repairing
laptops than any other local shop and the cost of your local
repair shop repairing your laptop will be much greater than
us repairing it. Also we make many repairs that local shops
will not attempt, one being solder joints on dc jacks. This
one operation saves about $300 to $600 for a new motherboard.
Are
the repair rates the same for everything?
No.
-
DC jack repair rate is $94 for basic jacks (when only
shipping the motherboard) and $149 when shipping the computer
off. This price does not include the jack.
- LCD
backlight repair is $149 plus the light most lights are
under $30
- Basic
Diagnostic costs is $75 and detailed diagnostic is $150
- BGA
Reflow is $225
- All
machines must have a diagnostic before any repairs can
be made, Your diagnostic charge can go toward the repair
costs.
- Price
may be lower depending on sales and dates.
Diagnostic,
Whats the difference between basic diagnostic and detailed
diagnostic?
- Basic
diagnostic we diagnose everything down to the board, detailed
diagnostic is component level diagnostic.
Do
all the jacks cost the same?
- No
every
jack is different in pricing. Call if you have any questions.
- There
is one jack that we can not replace.
Damaged
AC adapters?
If your adapter comes in with any type of
damage (Wires shown or not passing our personal inspection
it will be discarded due to the damage it can cause to the
machine and fire hazard) this is for your own safety and
to protect your machine and our reputation
What
if i have more than one thing wrong?
If you
have more than one thing wrong with your laptop each additional
repair is $39, the first repair would be a flat fee of $59
for mail in customers only. Local customers are based on
hourly rates.
Storage
Fee’s
We may
charge a $5 per business day charge if we have contacted
you repeatedly for payment. During this we must contact
you directly meaning if we leave a voice mail this is not
in direct contact with you. We also must provide a date
that payment must be received by. This
is only for customers who are looking to avoid payment.
We do not hide charges and would tell you before we charged
you. We are an honest and hard working company here for
you.
We are
low on space and have laptops coming in and out every day
we do not want to charge this fee, but many customers force
us to use this method to get things moving.
Lifetime
Warranty
We offer a free lifetime
warranty on all dc jack repairs. The customer pays all shipping
for warranty repairs.
Non
Payment
Customers
will be given 30 Days to make a payment for our repair service.
The 30 days begins the day after the pay before date that
we issue directly to the customer, either via phone or email.
We will contact you via phone / email for this payment multiple
times, in which if payment is not received then we will
acquire your goods in which they will be auctioned off to
help cover our expenses for parts/time.
Please make your payment before this date. Non responsive
customers will be given 30 days to respond if there is no
response within 30 days then we will acquire your goods.
Chargebacks
Any customer issuing a chargeback
with their credit Card Company we will charge $35 extra
on top of the current bill. If unpaid a 20% late fee will
be added every month until the account is paid in full.
We may use a collections dept.
Motherboards
Due to the complex nature
of motherboards and many components that control every aspect
of the laptop when we are diagnosing motherboards we are
also repairing them at the same time. You will only be charged
for a diagnostic if we cannot repair the board. Additional
damage to motherboards can occur during component level
repair. A repair fee will be added on to the invoice if
we repair the motherboard. Costs for repairing traces are
an additional $35 per trace. BGA reflows costs $225. DC
jack repairs are $149 plus part unless sale or special is
listed. ( If additional damage is found after replacement
of the dc jack , you will be informed and be held to cover
the dc jack repair and if approved the additional repairs).
Repairs
to already repaired components
An additional $20 charge will be added to our flat rate
fees if the component that we are repairing has already
been tampered with.
Do
you do warranty repairs?
No, we
only repair laptops out of warranty, unless the warrantee
is with us, if your computer has a warrantee on it already
i would recommend shipping to them, keep in mind we repair
many things that most manufactures will not repair, they
will just replace a part.
We do
this to keep cost down for the customer, instead of ordering
a motherboard every time we will try to fix it, with an
90% success rate of motherboard repair.
Do
you warranty your repairs?
Yes, we give all customers 30 day warranty on all our repair
work and lifetime warranty on dc jack repairs. If you have
any issues related to the repair of your machine and you
are unsatisfied contact us immediately and give us a chance
to resolve the issue. We take chargeback’s, BBB complaints
and legal action very seriously.
Equipment
Failure
We are not responsible for any type of electronic failure
unless we supply a warranty.
Shipping
We use UPS as our current
shipper and give $300 worth of insurance on every laptop
we ship out that has been repaired. Additional
insurance can be added on by request only. We are not responsible
for any problems that might occur via shipping company;
this is in the hands of the shipper. We ship all boxes in
the same packaging as when they arrived.
| Note
that we do not provide shipping insurance on laptops
that we only diagnose or laptops with less than 2 inches
of padding on each sides of the laptop (UPS will deny
the claim unless it has 2 inches minimum
of
padding on each side). The laptop must be fully repaired
to receive shipping insurance and have 2 inches of padding
on each side. Customer must request additional shipping
insurance if needed. |
Data
Loss
We are not responsible for loss of data.
Plastics
We will do our best not to damage any plastics on your machine,
if damage does occur we are not held responsible. Most damage
is from partially cracked plastic that comes in or dry rotted
plastic. Some plastics may be discarded (screw covers, blank
pci cards) these are items that do not effect the functionality
of the laptop and we wont be held liable for them.
Legal
Action
If such a problem occurs and we cannot come to an agreement
with the customer then the location of the court system
will be at our discretion, located in the nearest court
system in “Virginia Beach, VA”.
1Hideout computer services LLC
By
shipping your laptop off to us you automatically agree to
our terms.
You
have the option of not having us repair your machine.
|