What is your turnaround time?
We usually get our laptops repaired within 1-5 business days, but can take longer depending if we have part in stock.

Why would i want to do this when i can go to a local computer repair shop?
Because we are about 3 times faster at repairing laptops than any other local shop and the cost of your local repair shop repairing your laptop will be much greater than us repairing it. Also we make many repairs that local shops will not attempt, one being solder joints on dc jacks. This one operation saves about $300 to $600 for a new motherboard.

Are the repair rates the same for everything?
No.

• DC jack repair rate is $94 for basic jacks (when only shipping the motherboard) and $149 when shipping the computer off. This price does not include the jack.
• LCD backlight repair is $149 plus the light most lights are under $30

Free Diagnostic for all laptops starting 4-16-08
All laptops we are offering a free diagnostic. There will be a charge if we are doing a motherboard inspection cost for inspection of motherboards is $49 this includes pulling the machine completely apart to review damage on the motherboard.

Do all the jacks cost the same?

• No every jack is different in pricing. Call if you have any questions.
• There is one jack that we can not replace.

What if i have more than one thing wrong?
If you have more than one thing wrong with your laptop each additional repair is $35 , the first repair would be a flat fee of $59.

Storage Fee’s
We may charge a $5 per business day charge if we have contacted you repeatedly for payment. During this we must contact you directly meaning if we leave a voice mail this is not in direct contact with you. We also must provide a date that payment must be received by. This is only for customers who are looking to avoid payment. We do not hide charges and would tell you before we charged you. We are an honest and hard working company here for you.

We are low on space and have laptops coming in and out every day we do not want to charge this fee, but many customers force us to use this method to get things moving.

Non Payment Effective immediately
Customers will be given 30 Days to make a payment for our repair service. The 30 days begins the day after the pay before date that we issue directly to the customer, either via phone or email. We will contact you via phone / email for this payment multiple times, in which if payment is not received then we will acquire your goods in which they will be auctioned off to help cover our expenses for parts/time. Please make your payment before this date. Non responsive customers will be given 30 days to respond if there is no response within 30 days then we will acquire your goods.

Chargebacks
Any customer issuing a chargeback with there credit Card Company we will charge $20 extra on top of the current bill. If unpaid a 25% fee will be added to the entire bill and item will be sent over to collections.

Do you do warranty repairs?
No, we only repair laptops out of warranty, unless the warrantee is with us, if your computer has a warrantee on it already i would recommend shipping to them, keep in mind we repair many things that most manufactures will not repair, they will just replace a part.

We do this to keep cost down for the customer, instead of ordering a motherboard every time we will try to fix it, with an 90% success rate of motherboard repair.

Do you warranty your repairs?
Yes, we give all customers 30 day warranty on all our repair work.

Equipment Failure
We are not responsible for any type of electronic failure unless we supply a warranty.

Shipping
We use UPS as our current shipper and give $1000 worth of insurance on every package we ship out. Additional insurance can be added on by request only. We are not responsible for any problems that might occur via shipping company; this is in the hands of the shipper. We ship all boxes in the same packaging as when they arrived.

Data Loss
We are not responsible for loss of data.

Legal Action
If such a problem occurs and we cannot come to an agreement with the customer then the location of the court system will be at our discretion, located in the nearest court system in “Virginia Beach, VA”.

By shipping your laptop off to us you automatically agree to our terms.

You have the option of not having us repair your machine.