What is your turnaround time?
We usually get our laptops repaired within 1-5 business days, but can take longer depending if we have part in stock.

Why would i want to do this when i can go to a local computer repair shop?
Because we are about 3 times faster at repairing laptops than any other local shop and the cost of your local repair shop repairing your laptop will be much greater than us repairing it. Also we make many repairs that local shops will not attempt, one being solder joints on dc jacks. This one operation saves about $300 to $600 for a new motherboard.

Are the repair rates the same for everything?
No.

• DC jack repair rate is $94 for basic jacks (when only shipping the motherboard) and $149 when shipping the computer off. This price does not include the jack.
• LCD backlight repair is $149 plus the light most lights are under $30
• Basic Diagnostic costs is $75 and detailed diagnostic is $150
• BGA Reflow is $225
• All machines must have a diagnostic before any repairs can be made, Your diagnostic charge can go toward the repair costs.
• Price may be lower depending on sales and dates.

Diagnostic, Whats the difference between basic diagnostic and detailed diagnostic?

• Basic diagnostic we diagnose everything down to the board, detailed diagnostic is component level diagnostic.

Do all the jacks cost the same?

• No every jack is different in pricing. Call if you have any questions.

• There is one jack that we can not replace.

Damaged AC adapters?
If your adapter comes in with any type of damage (Wires shown or not passing our personal inspection it will be discarded due to the damage it can cause to the machine and fire hazard) this is for your own safety and to protect your machine and our reputation

What if i have more than one thing wrong?
If you have more than one thing wrong with your laptop each additional repair is $39, the first repair would be a flat fee of $59 for mail in customers only. Local customers are based on hourly rates.

Storage Fee’s
We may charge a $5 per business day charge if we have contacted you repeatedly for payment. During this we must contact you directly meaning if we leave a voice mail this is not in direct contact with you. We also must provide a date that payment must be received by. This is only for customers who are looking to avoid payment. We do not hide charges and would tell you before we charged you. We are an honest and hard working company here for you.

We are low on space and have laptops coming in and out every day we do not want to charge this fee, but many customers force us to use this method to get things moving.

Lifetime Warranty
We offer a free lifetime warranty on all dc jack repairs. The customer pays all shipping for warranty repairs.

Non Payment
Customers will be given 30 Days to make a payment for our repair service. The 30 days begins the day after the pay before date that we issue directly to the customer, either via phone or email. We will contact you via phone / email for this payment multiple times, in which if payment is not received then we will acquire your goods in which they will be auctioned off to help cover our expenses for parts/time. Please make your payment before this date. Non responsive customers will be given 30 days to respond if there is no response within 30 days then we will acquire your goods.

Chargebacks
Any customer issuing a chargeback with their credit Card Company we will charge $35 extra on top of the current bill. If unpaid a 20% late fee will be added every month until the account is paid in full. We may use a collections dept.

Motherboards
Due to the complex nature of motherboards and many components that control every aspect of the laptop when we are diagnosing motherboards we are also repairing them at the same time. You will only be charged for a diagnostic if we cannot repair the board. Additional damage to motherboards can occur during component level repair. A repair fee will be added on to the invoice if we repair the motherboard. Costs for repairing traces are an additional $35 per trace. BGA reflows costs $225. DC jack repairs are $149 plus part unless sale or special is listed. ( If additional damage is found after replacement of the dc jack , you will be informed and be held to cover the dc jack repair and if approved the additional repairs).

Repairs to already repaired components
An additional $20 charge will be added to our flat rate fees if the component that we are repairing has already been tampered with.

Do you do warranty repairs?
No, we only repair laptops out of warranty, unless the warrantee is with us, if your computer has a warrantee on it already i would recommend shipping to them, keep in mind we repair many things that most manufactures will not repair, they will just replace a part.

We do this to keep cost down for the customer, instead of ordering a motherboard every time we will try to fix it, with an 90% success rate of motherboard repair.

Do you warranty your repairs?
Yes, we give all customers 30 day warranty on all our repair work and lifetime warranty on dc jack repairs. If you have any issues related to the repair of your machine and you are unsatisfied contact us immediately and give us a chance to resolve the issue. We take chargeback’s, BBB complaints and legal action very seriously.

Equipment Failure
We are not responsible for any type of electronic failure unless we supply a warranty.

Shipping
We use UPS as our current shipper and give $300 worth of insurance on every laptop we ship out that has been repaired. Additional insurance can be added on by request only. We are not responsible for any problems that might occur via shipping company; this is in the hands of the shipper. We ship all boxes in the same packaging as when they arrived.

Data Loss
We are not responsible for loss of data.

Plastics
We will do our best not to damage any plastics on your machine, if damage does occur we are not held responsible. Most damage is from partially cracked plastic that comes in or dry rotted plastic. Some plastics may be discarded (screw covers, blank pci cards) these are items that do not effect the functionality of the laptop and we wont be held liable for them.

Legal Action
If such a problem occurs and we cannot come to an agreement with the customer then the location of the court system will be at our discretion, located in the nearest court system in “Virginia Beach, VA”.

1Hideout computer services LLC

By shipping your laptop off to us you automatically agree to our terms.

You have the option of not having us repair your machine.